Reference

How v2131 Handles Your Personal Information

Your account data, payment details and browsing activity on v2131 are handled under a clear privacy framework. Access and eligibility depend on your local law and eligible regions in Bangladesh.

Account Data ProtectionPayment Privacy: bKash, Nagad, RocketCookie ControlsData Retention Policy
v2131 How v2131 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Payment Data Security

Transaction records for bKash, Nagad and Rocket deposits are encrypted in transit and at rest. We retain payment logs only as long as required for account verification and dispute resolution.

Cookie Controls

We use session cookies to keep you logged in across your mobile browser and desktop. You can clear or block cookies in your device settings; doing so will require you to log in again on each visit.

Account Retention

Your account data is kept while your account is active. If you request account closure, we delete personal identifiers within 30 days, retaining only the transaction records required by applicable law.

Data Access Requests

You can request a copy of the personal data we hold on your account by contacting support via live chat or email. We will verify your identity before releasing any data export.

PRIVACY CONTACT

Reach Us About Your Privacy

Email Support Send your data request or privacy question to our support address. We aim to respond within two business days and will confirm receipt of any data deletion or access request.
Live Chat Open the chat widget on v2131 while logged in to your account. Our Bangladesh support team can handle privacy queries and escalate data requests on your behalf.
Account Settings Log in, go to Account Settings, and use the Privacy section to review your stored data, update your communication preferences or submit a data removal request directly.

Common Questions About Your Privacy

We collect your registration details, device information, session activity and transaction records linked to your bKash, Nagad or Rocket payments. We do not collect your wallet PINs.

We share only what is necessary — your payment details go to your chosen wallet provider to process the transaction. We do not sell your data or share it for marketing purposes.

We keep your data while your account is active. After you close your account, personal identifiers are deleted within 30 days. Transaction logs required by law are retained for the legally required period.

Yes. Contact our support team via live chat or email with your account details. We verify your identity first, then provide a data export covering the information we hold on your account.

Log in and go to Account Settings, then the Privacy section, or contact support directly. We process deletion requests within 30 days, subject to any legal retention obligations that apply.

Yes. All payment activity on your v2131 account — including bKash, Nagad and Rocket transactions — falls under this policy. Eligibility and applicable rules depend on your local law and eligible region.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.