Reference

Terms That Cover Your Account on v2131

These terms set out what you agree to when you open and use an account on v2131. Access and eligibility depend on your local law and the regions we currently serve — read through before you start.

Account eligibility rulesbKash, Nagad, Rocket wallet termsJurisdiction-dependent accessAccount conduct standards
v2131 Terms That Cover Your Account on v2131
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles terms-related queries directly. Availability depends on current service hours — check your account dashboard for live status.

Live Chat Open the chat icon inside your account dashboard. Our team handles terms queries, account questions, and wallet transaction disputes through this channel.
Email Support Send your query to our support address listed in your account settings. Include your account reference and the specific clause or transaction you're asking about.
Account Help Centre Your account dashboard has a Help section with answers to common terms questions, wallet rules, and eligibility conditions for Bangladesh.
HOW WE OPERATE

How v2131 Handles Your Account Data

We keep your account data only as long as it's needed for the purpose it was collected — transaction records, wallet references, and account activity logs are retained in line with applicable legal requirements. You can request a summary of the data we hold on your account by contacting support through your dashboard.

Data Retention

Account and transaction data is held for the period required by applicable law. Once that period passes, records are deleted or anonymised from our systems.

Wallet Security

Deposits and withdrawals via bKash, Nagad, and Rocket are processed over encrypted connections. Your wallet number is stored in masked form after verification.

Account Access

You can request a copy of your account data or ask us to correct inaccurate details at any time. Submit the request through the Help section in your dashboard.

Terms Updates

When we update these terms, we send a notice to your registered account before the change takes effect. You always have the option to close your account if you do not accept the new version.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and wallet rules on v2131.

These terms apply to anyone who opens or uses an account on v2131. Access depends on your local law and whether your region is currently supported — eligibility is checked at registration.

bKash, Nagad, and Rocket are the primary wallet options for deposits and withdrawals. Which options appear in your account depends on your region and current service availability.

Breaches — such as sharing account access or running automated sessions — can result in account suspension. We'll notify you through your registered contact before taking action where possible.

Log into your account, go to the Help section in your dashboard, and submit a data request. Our team will respond through your registered contact details within the timeframe required by applicable law.

We update terms when our services change and always send advance notice to your account before material changes take effect. Continuing to use your account after that notice counts as acceptance.

If any provision conflicts with applicable law in your region, that provision adjusts to the minimum extent needed to comply. The rest of the terms remain in full effect.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.